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Help Desk/Support

Computer Screen with wrench in the center

The PHSD Technology Help Desk is available from 7:30am-3:30pm by submitting a ticket below or by calling 412-793-7000, Ext. 1450.When prompted choose your student's school and leave a detailed message that includes your name and phone number.  Technology Services staff will respond to your support request as quickly as possible.

 


Teachers and Staff

Employees of the district can reach out to Technology Services via the FMX Technology Requests system or by phone at extension 4357.  Phone support should be reserved for time-sensitive support requests and user authentication (password) issues.  

Staff Help Desk & Knowledge Base


Students

Students can reach out to Technology Services via the Student Help Desk form below or by calling 412-793-7000, extension 1450.

Student Help Desk & Knowledge Base

Remote Access

During your support call, we may ask to remotely access your computer to troubleshoot your issue.  We utilize a Google product called Chrome Remote Desktop.  If your technician requests to start a remote session, please click on the link and follow the instructions below.

Chrome Remote Desktop

Animation showing how to access Chrome Remote Desktop

Recent News

Insightful Presentation on School Data by Penn Hills School District Principals

We are excited to share insights from a compelling presentation delivered by our dedicated Penn Hills School District Principals - Tricia Mayo, Sandy Barker, and Kristin Brown. The presentation focused on the critical topic of school data, shedding light on various aspects that are essential for the continuous improvement and success of our educational environment.

Exciting Renovations Coming to Yuhas-McGinley Stadium!

We are thrilled to announce some major updates to our Yuhas-McGinley Stadium, as presented by our Director of Plant Services, Brandon Chabola. In a comprehensive presentation, Brandon outlined the forthcoming renovations that are set to transform our stadium into a state-of-the-art facility, with work beginning this June.

Wireless Infrastructure Upgrades at Penn Hills Elementary School

Penn Hills Elementary is set to embark on a significant technological enhancement, with the scheduled upgrade of our Aruba wireless access points this President's Day. This initiative is a testament to our unwavering commitment to fostering a cutting-edge educational environment, where technology serves as a cornerstone of our students' learning journey.

Financial Recovery Update

Welcome to our latest update on the financial status of our educational community. In this video, Dr. Daniel Matsook, Chief Financial Recovery Officer, offers valuable insights into the current state of our Financial Recovery Exit Petition.

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